Frequently Asked Questions

• Maintenance
• Custodial
• Grounds
• Construction (EDCS)

• Utility Services (meter hookups, locates, leak repair, solid waste & recycling)Energy Services (hot/cold calls, HVAC scheduling, building automation)
• Energy Stewardship (energy/water conservation & efficiency improvement)

Service is requested through AggieWorks, an online work request system. Requests submitted through AggieWorks are reviewed by staff members and assigned to the appropriate departments  in Facilities Services and/or Utilities & Energy Services (UES).

If your request is a fire, police or health emergency, please dial 911 (9-911 from a campus phone).

If your request requires an immediate response, please call the Communications Center at 979-845-4311. Examples of Facilities Services and Utilities & Energy Services requests that require immediate attention are: electrical failure or malfunction, gas leaks, glass replacement affecting safety or security, excessive hot/cold conditions, plumbing leaks or floods, roof leaks, or door/lock malfunctions affecting safety or security.

AggieWorks uses TAMU Central Authentication Service (CAS). You will need to have a TAMU NetID and password to submit a request. For more information about obtaining a NetID, contact the Aggie Account Gateway.

Turnaround time for service requests can vary widely depending upon the nature of the request and the current workload within the responsible Facilities Services or UES department. Situations that require an immediate response such as an overflowing toilet or a problem that could affect the safety or health of building occupants are handled the same day they are reported. Routine requests may take several days or weeks and are prioritized on the degree of severity. There is an option on the AggieWorks request to notify the AggieWorks Center of the priority of your request and any deadlines that may apply to completion of the work.

The status of a work request can be tracked on AggieWorks by clicking on the TRACK tab.  If you need more information, you may contact the AggieWorks Center at tamuaggieworks@sscserv.com or 979-458-5500. The AggieWorks Center staff will research your question and respond.

Official building names and numbers may be found on the TAMU Facilities Coordination website.

The AggieWorks Center is open from 8:00 a.m. to 5:00 p.m., Monday through Friday, although maintenance staff work different hours depending upon the need.  If the situation requires an immediate response, e.g., overflow, leak, lack of cooling/heating, or power, etc., please call the Communications Center at 979-845-4311.  If the request is routine, submit a request through AggieWorks and it will be reviewed the next business day.

If your request requires an immediate response, please call the Communications Center at 979-845-4311. Examples of Facilities Services and Utilities & Energy Services requests that require immediate attention are: electrical failure or malfunction, gas leaks, glass replacement affecting safety or security, excessive hot/cold conditions, plumbing leaks or floods, roof leaks, or door/lock malfunctions affecting safety or security.

The AggieWorks Center phone number is 979-458-5500. They will be glad to assist you during regular business hours (Monday through Friday 8:00 a.m. to 5:00 p.m.). After regular business hours and on weekends, you may call the Communications Center at 979-845-4311.

Main office numbers:

Custodial Services 979-845-3615

EDCS 979-845-5317

Grounds 979-458-5533

For Maintenance, you can reference the Resources Tab and look under Maintenance Zones for contact numbers.

The AggieWorks Center needs to obtain as much information as possible to pass onto the personnel responding to the request. There are many different service personnel with various areas of expertise. The more information we can provide to them, the more efficiently we can respond.

Maintenance personnel are typically on campus from 8:00 a.m. – 4:30 p.m. Monday through Friday. The Communications Center is staffed 24/7, 365 days a year and will contact on-call personnel for any situations that require an immediate response. Other requests submitted after business hours to the Communications Center will be reviewed the following business day by the AggieWorks Center staff.

If you see something that needs repair in a university building, we’re here to help. Facilities Services and UES services include the following:

·         Repair lighting and other electrical systems

·         Repair cooling and heating systems to provide comfortable environment

·         Maintain and repair water distribution systems that serve plumbing fixtures and heating/cooling systems

·         Maintain and repair building pumps, fans, motors, filters and fan belts

·         Repair doors, windows, roofs, and building exteriors

·         Repair and paint walls and replace flooring

·         Test, inspect and maintain building fire alarms and sprinkler systems

You may also submit a request for:

·         Leaks – either inside or outside

·         Lights that are out – either inside or outside

·         Broken or malfunctioning windows or window blinds

·         Broken classroom clocks, podiums, desks, chairs

·         Disability access/ADA compliance

·         Graffiti

·         Keyboard trays

·         Landscaping or irrigation

·         Access control including locks, keys and automated access

·         Malfunctioning elevators

·         Malfunctioning electrical outlets, missing outlet covers

·         Masonry problems (sidewalks, paving)

·         Noisy or squeaky ventilation

·         Pest sightings and control

·         Recycling pickup

·         Signage, including office sign inserts

·         Spills and stains requiring cleaning

When you submit a request through AggieWorks you will be asked to provide information about the nature of the request, location, and any additional information that will assist the AggieWorks Center in expediting your request.

Utilities and Energy Services (UES) operates and maintains an extensive building automation system (BAS) that regulates and controls cooling, heating and lighting in over 19 million gross square feet. The BAS has been installed in most buildings on campus and utilizes both the Direct Digital Control (DDC) and pneumatic control systems. The DDC system gives technicians the ability to remotely ‘see’ conditions in your building and make adjustments, whereas the pneumatic system usually requires a technician visiting your work area. Regardless of type, UES can help solve any temperature issue you may have. To report a temperature problem, please submit a request through AggieWorks.

The temperature standard for cooling is 75 Fahrenheit (during occupied times) and 85 Fahrenheit (unoccupied). The temperature standard for heating is 70 Fahrenheit (occupied) and 60 Fahrenheit (unoccupied). Target temperatures are +/- 2 F. Some thermostats can be adjusted, but should be maintained within the target range.  If your space is uncomfortably hot or cold, please submit a request through AggieWorks.

You may submit a request through AggieWorks.

Requests for interior painting are prioritized on a “worst case first” basis, due to limited resources. Painting requests for a color change or minor flaws must be accompanied by an account number to pay for the effort.

Submit a request through AggieWorks.

Please report unnecessary or wasteful use of energy, water, or other natural resources with a work request to the AggieWorks Center during regular work hours and to the Communication Center after regular hours.

Custodial tasks include floor cleaning, vacuuming, emptying trash, restroom disinfecting and restocking, dusting, white board and chalkboard cleaning, inside entry glass, etc, and all tasks are completed on a specific schedule

Submit a request through the AggieWorks request system with an account number for funding.

If you have any cleaning issues or questions about Custodial Services, please call the main Custodial office at 845-3615 or you may contact the specific Custodial Supervisor for your facility. You may locate the contact by Building name here.

Custodial services will clean interior windows on first at a reachable height. . If you have a request for window cleaning, please submit it through Aggieworks. If Custodial Services is unable to perform the work in-house, someone will assist you with contracting with an outside service.

Requests for custodial services to support an event may be submitted through Aggieworks. Please allow at least two (2) weeks notice for adequate scheduling and billing.

If additional mats are needed, you may submit a request through Aggieworks.  There may be an additional charge for these mats.

Custodial staff members are instructed NOT to move personal items and effects on work surfaces and adjacent areas. Many such items have tremendous sentimental if not monetary value, and may even be irreplaceable. Despite the best care and attention, accidents can and do happen. If you would like work surfaces dusted, please contact the specific Custodial Supervisor for your facility to schedule the work. You may locate the contact by Building name here.

SSC Communications Center: 979-845-4311

Annual flowers do not transplant easily and they are meant to last just a short period of time.

Generally speaking, 3.5 times per year.

On the Grounds Management page, there is a map attached which indicates mowing frequency.

It was determined by Texas A&M University.

The same map that determines mowing frequency also indicates gardening frequency. This map can be found on the Grounds Management page of this website.

Please submit a work request via the AggieWorks website: aggieworks.tamu.edu

The University, Weathermatic, and  SSC Grounds Management collaborated to upgrade all of the irrigation controller assemblies on campus to a modern cloud-based, central control system that utilizes Evapotransporation, Crop Coefficients, soil type, and grade to properly manage the irrigation timing.  Also each controller site has it’s own weatherstation, master valve, and flow sensor to both aid in determining proper water needs and efficiently determine water waste from broken heads, etc.

Grounds works with the university to identify areas where plants need to be replaced. Oftentimes, however, it is the responsibility of the building to fund landscape plant replacements.

Grounds is delighted to assist student groups with various projects and have strong relationships across campus to navigate the approval process. To begin the process of adopting a flowerbed, please submit a work request via our AggieWorks website: aggieworks.tamu.edu and reference “Adopt a Flowerbed” in the description.

Grounds is absolutely delighted to provide both employment and/or internship opportunities!  We always have opportunities for students seeking either.  For more information, please contact the Grounds Department.

Bats are considered a high-rabies risk species and should never be touched. If you find a living or dead bat in a building or a live bat outside that cannot fly, contact the Communications Center at 979-845-4311.

Spot treatments (a specific pest in a specific location) are covered in Education and Government (E&G) buildings.

Submit a request through AggieWorks. However, if the situation is an urgent safety issue, contact the Communications Center at 979-845-4311

Please contact the Communications Center at 979-845-4311.

Please contact the Communications Center at 979-845-4311.

E-Builder is the cloud-based project management software used by the Engineering, Design, and Construction Services Department for management of Texas A&M projects.

The assigned project manager will be contacting you based on the information provided in the AggieWorks Customer Request to verify your contact information. Upon creation of your account, an email will be sent with your user name and temporary password. You may change your password upon logging in.

Absolutely. Contact your project manager with the names and preferred email for each stakeholder. Multiple stakeholders from your department or building may be added to your project. However, due to software restrictions, only one user may be set up in the client role to approve budgets.

All projects requiring approval or review from Texas A&M’s Council for the Built Environment should be submitted by the department or division requesting the work. The project manager will assist the customer in preparing information for presentation to CBE and may attend CBE or CBE Sub-Council meetings upon request.

EDCS works on projects from $5,000 up to $10,000,000 and projects from $10 million up with special approval from The Board of Regents of The Texas A&M University System.

Texas law requires engaging an architect and/or engineer based on project costs and building type. Contact Jeff Heye of the Engineering Design and Construction Services (EDCS) department for further details.

On March 15, 2012 the 2012 Texas Accessibility Standards (TAS) took effect. With this update, the definition of “Alteration” was expanded to including resurfacing of the circulation path. Depending on the size and location of your project, a flooring replacement may necessitate accessibility upgrades in other parts of the building. Speak with your project manager early about how TAS requirements might impact your project.

Generally, maintenance is defined as the routine upkeep of existing property, facilities or building components to keep them in good operational condition. Facilities Services performs planned, preventive and deferred maintenance. Maintenance can include but is not limited to upkeep of: flooring, wall finishes, doors and door hardware, drinking fountains, restroom components, HVAC and electrical outlets, lights, windows, roofs, etc. Facilities Services also performs custodial and landscape maintenance.

Construction/Renovation includes new building construction or a major repair, reconstruction, remodel, rehabilitation, restoration or alteration of an existing facility.

Contact the AggieWorks Center at tamuaggieworks@sscserv.com if you have questions regarding your project and classification of the work.

No, departments are not authorized to accomplish construction, renovation and/or rehabilitation work per: TAMU University Rules 25.07.99.M2, President’s Delegation of Authority for Contract Administration; and 51.04.01.M1, Delegation of Authority on Construction Projects

Departments are not authorized to accomplish construction, renovation and rehabilitation work per TAMU University Rules 25.07.99.M2, President’s Delegation of Authority for Contract Administration and 51.04.01.M1, Delegation of Authority on Construction Projects

Facilities Services can simplify the process for you through the use of in-house painters or contract painters to ensure the least disruption to your University business functions and to protect the health and safety of building occupants. Facilities Services personnel will coordinate any required asbestos and lead inspections, ensure substrates are properly prepared/primed and also ensure the proper paints and coatings specified for use comply with current indoor air quality regulations.

Some of the more common project information that may be required during development of the construction drawings and specifications is listed below. This list is not all inclusive, and is presented to assist you with gathering information that may be required depending on the specific nature of your project.

• Council for the Built Environment approval (if required; provide link to CBE website)
• Schedule and budget constraints
• Descriptions of functions or activities of each work center (hours of operation, shifts per day, days per week, number of people per shift, number of people per classroom, office areas and laboratories, etc.).
• Chemical Lists. List process services or chemicals used in your operations (e.g., vacuum systems, compressed air, nitrogen, de-ionized water, liquid oxygen, etc.). Include special air quality, temperature, pressure and flow rate requirements (if known).
• Fume Hood Requirements
• Electrical, plumbing and HVAC requirements for departmental equipment (manufacturers descriptive data)
• Hazardous waste generated; solid, liquid or gas.
• Special accreditation requirements (e.g. AAALAC)
• Requirements for special controlled environments and special/level of security needs for these areas (e.g. vaults, biological safety level laboratories, fuel laboratories, etc.).
• Identify areas requiring special shielding (e.g., radiation, x-ray, laser, magnetic fields, etc.).
• Special acoustic performance requirements.
• Vibration isolation requirements for each specific area and piece of equipment.
• Unusual floor loads (e.g. heavy equipment, library and file storage areas, forklift areas, safes, vaults, etc.).
• Clear span and height requirements.
• Special thermal performance requirements for temperature and relative humidity (average and tolerance range) for each area. State whether centralized or decentralized control is required.
• Special air quality requirements, in terms of ventilation rate, overpressure, or maximum particulates.
• Special air filtration, heating, ventilation, and air conditioning requirements. Provide equipment loads (heat rejection rate) that will impact air conditioning requirements and known ventilation or exhaust rates for specialized equipment.
• Special lighting performance requirements and any special electrical system needs like explosion proof fixtures, or unusual mounting height requirements.
• Earth grounds, dedicated equipment ground requirements, and acceptable resistance to ground.
• Special receptacle requirements (e.g., types, quantities, locations) include description; NEMA type and manufacturers model number.
• Special power requirements.
• Special task lighting requirements.
• Special lightning, surge and static electricity requirements.

Your project will be assigned a Project Manager that you may contact.  Additionally, the client and stakeholders will have access to the project information through the project management software, e-Builder.

Sometimes individuals make a comparison with costs they have experienced in their own homes or private “non-institutional” construction. Construction and renovation in State owned public facilities may cost more depending on the projects scope and requirements. The projects scope and requirements many times “trigger” an array of Federal and State codes, regulations, standards and statutory requirements that govern construction on campus.

Typically when off-campus contractor pricing is compared to Facility Services pricing there are three major factors that can make off-campus pricing seem artificially low. (1) Contractors invited to do work on state property must meet minimum requirements for insurance and bonds (depending on the projects construction cost) and pay their workers mandated prevailing wage rates. (2) Many times the scope of work used in the comparison is not equal. An example can include the requirement for institutional grade building materials (that usually must last for decades) in lieu of residential or commercial grade materials. (3) Requirements to meet life safety/building codes and accessibility laws mandated for State owned public facilities. Other factors that tend to escalate contractor costs for work on campus include: restrictions on which days (or hours) work can be accomplished; phasing requirements, compressed construction schedules, limited space for staging and vehicular access to job sites and additional protection measures to provide a safe environment for the students, faculty and staff.

Listed below are a few regulations, guidelines and laws that influence the cost of construction on campus:

• NFPA 101, Life Safety Code (National Fire Protection Association) – Means of egress, fire barriers, interior finish, exit lighting. (Texas Administrative Code, Title 28, Chapter 34)

• IBC (International Building Code; International Code Council) – Minimum building code requirements.

• State Energy Conservation Office (SECO) and ASHRAE (American Society of Heating, Refrigerating, and Air Conditioning Engineers) – State Energy Conservation Design Standard (ASHRAE 90.1), air changes and fresh air requirements.

• The State requires any public construction project estimated to exceed $8,000, and involves electrical or mechanical engineering, to be designed by a Texas Licensed Professional Engineer (P.E.). A P.E. is also required when public money is involved but electrical or mechanical engineering is not required and the contemplated expenditure for the project exceeds $20,000. Also included are other buildings having more than one story, buildings that contain a clear span between supporting structures greater than 24 feet on the narrow side; and single story buildings having a total floor area over 5,000 square feet. A P.E. must also provide construction observation. (Reference the Texas Engineering Practice Act).

• The State requires any public project used for education, assembly or office occupancy exceeding $100,000 for new construction or $50,000 for renovation (that alters or adds to an existing state owned building and involves removal, relocation, or addition of a wall or partition or the alteration or addition of an exit) be designed by an Architect licensed in the State of Texas. The architect must also provide construction observation. (refer to Texas Administrative Code, Title 22, Part 1, Chapter 1)

• All construction, renovations or modifications, in whole or in part, to any state-owned facility are subject to compliance with the Texas Accessibility Standards (TAS). Projects estimated to cost $50,000 or more are also required to have plans and specifications submitted to the State for review and a post construction inspection to ensure compliance must be performed by a State licensed Registered Accessibility Specialist (R.A.S.)

Facilities Services maintains facilities on the Texas A&M University Campus in College Station, Texas, the RELLIS Campus in Bryan, Texas. Facilities Services also manages design and construction of new construction and renovation projects with a budget less than ten million dollars. Additionally, Facilities Services provides custodial, landscape, and maintenance services for the Texas A&M University Campus and RELLIS Campus.

The Facilities Planning and Construction Department is a Texas A&M University System Office and manages design and construction of new construction and renovation projects for eleven universities, seven state agencies and one Health Science Center in the Texas A&M University System. Generally these are Capital projects with budgets greater than ten million dollars.

Shop rates are the rates charged for billable time and may be found here. Most UES services for basic responses are included in the utility commodity rates that are billed directly to customers. The hourly shop rates are only charged for billable work.

Monthly invoices are available by clicking on the Reports tab on Aggieworks. Please note you will need Reporting access to view the reports.

University employees with FAMIS access are automatically granted the ability to view the reports.

Monthly invoices are available the first business day after the billing cycle. Billing cycles for the fiscal year may be found here.

If charges have been billed for a work order, the department will need to contact FMO to reallocate the charges to a different account number.

Routine maintenance service is provided to most campus buildings at no cost to the building users. On-going maintenance is defined by the Texas Higher Education Coordinating Board as “routine upkeep to include, but not limited to, the lubrication of moving parts, checking electrical systems, and patching of roofs.” Examples of routine maintenance are changing light bulbs, repairing dripping faucets, or changing air filters on heating/air conditioning systems. Examples of chargeable or non-routine work include installing an additional electrical outlet, re-keying an office door, specialized cleaning or any work performed for an auxiliary.

Generally, Facilities Services is funded to maintain components of E&G facilities that could be used by any academic or administrative department if the facility were to change hands. If the equipment or work in question does not meet this test then it is the department’s responsibility to pay for the particular service. E&G space is defined by the Texas Higher Education Coordinating Board as “space used for teaching, research, or the preservation of knowledge, including the proportional share used for those activities in any building or facility used jointly with auxiliary enterprise, or space that is permanently unassigned.” University E&G space is supported by state appropriations.

UES calculates utility commodity rates annually and charges customers monthly for commodities based on actual consumption, space allocation, and approved cost recovery rates. Auxiliary enterprises (such as Res Life, Athletics, Transportation, etc.) and Agencies (such as TEES, TEEX, HSC, etc.) are directly billable.

There are a variety of facilities and equipment within E&G buildings that are excluded from Facilities Services funding. These exclusions include, but are not limited to, the following: laboratories and associated equipment, inventoried equipment, carpeting and draperies, and movable classroom seating. Also excluded from Facilities Services funded services are facilities with other sources of funds, or self-supporting enterprises, such as residence halls and auxiliaries.

If the above guidelines do not address your particular situation or a more detailed explanation is desired, please contact the AggieWorks Center at tamuaggieworks@sscserv.com or 458-5500.

Please contact the AggieWorks Center at tamuaggieworks@sscserv.com or 458-5500.

In addition to the services supported by Facilities Services budget, other services are available for hire. This type of work can be performed with in-house labor or through other resources. Examples of these departmental services include routine or special maintenance service to non-E&G facilities, alterations and improvement work in laboratories and associated equipment maintenance and repair, departmental inventoried equipment and maintenance and repair or replacement of carpeting and draperies.

Bats are considered a high-rabies risk species and should never be touched. If you find a living or dead bat in a building or a live bat outside that cannot fly, contact the Communications Center at 979-845-4311.

If an elevator is not operating and someone is inside, please contact the Communications Center at 979-845-4311. For all other elevator repair request, please submit through AggieWorks.

The University has a key control program. Generally, a key must be requested by an employee that has been given key authorization for your department or work area. If you have key authorization submit a request through AggieWorks.

If you are locked out due to locking a key inside of the office, contact the building proctor.  If you cannot gain access to a room due to not having a key, submit a request through AggieWorks.  If you cannot gain access after hours, contact the Communications Center at 979-845-4311.

Immediately contact the key representative for the department. 

The cost of the key depends on the type of key, all keys range from $2 to $5, this applies to duplicate keys as well.

All requests for building keys must be submitted through AggieWorks.

All requests need to go through AggieCard at the General Services Complex.

Submit a request through AggieWorks.

SSC Communications Center: 979-845-4311

Annual flowers do not transplant easily and they are meant to last just a short period of time.

Generally speaking, 3.5 times per year.

On the Grounds Management page, there is a map attached which indicates mowing frequency.

It was determined by Texas A&M University.

The same map that determines mowing frequency also indicates gardening frequency. This map can be found on the Grounds Management page of this website.

Please submit a work request via the AggieWorks website: aggieworks.tamu.edu

The University, Weathermatic, and  SSC Grounds Management collaborated to upgrade all of the irrigation controller assemblies on campus to a modern cloud-based, central control system that utilizes Evapotransporation, Crop Coefficients, soil type, and grade to properly manage the irrigation timing.  Also each controller site has it’s own weatherstation, master valve, and flow sensor to both aid in determining proper water needs and efficiently determine water waste from broken heads, etc.

Grounds works with the university to identify areas where plants need to be replaced. Oftentimes, however, it is the responsibility of the building to fund landscape plant replacements.

Grounds is delighted to assist student groups with various projects and have strong relationships across campus to navigate the approval process. To begin the process of adopting a flowerbed, please submit a work request via our AggieWorks website: aggieworks.tamu.edu and reference “Adopt a Flowerbed” in the description.

Grounds is absolutely delighted to provide both employment and/or internship opportunities!  We always have opportunities for students seeking either.  For more information, please contact the Grounds Department.

Spot treatments (a specific pest in a specific location) are covered in Education and Government (E&G) buildings.

CPI Rate 2022

* Plus equipment, if needed
**This will include product for routine type applications
If a request is made to treat an entire building, billing will be labor cost plus material (with a 12% markup on material)

E-Builder is the cloud-based project management software used by the Engineering, Design, and Construction Services Department for management of Texas A&M projects.

The assigned project manager will be contacting you based on the information provided in the AggieWorks Customer Request to verify your contact information. Upon creation of your account, an email will be sent with your user name and temporary password. You may change your password upon logging in.

Absolutely. Contact your project manager with the names and preferred email for each stakeholder. Multiple stakeholders from your department or building may be added to your project. However, due to software restrictions, only one user may be set up in the client role to approve budgets.

All projects requiring approval or review from Texas A&M’s Council for the Built Environment should be submitted by the department or division requesting the work. The project manager will assist the customer in preparing information for presentation to CBE and may attend CBE or CBE Sub-Council meetings upon request.

EDCS works on projects from $5,000 up to $10,000,000 and projects from $10 million up with special approval from The Board of Regents of The Texas A&M University System.

Texas law requires engaging an architect and/or engineer based on project costs and building type. Contact Jeff Heye of the Engineering Design and Construction Services (EDCS) department for further details.

On March 15, 2012 the 2012 Texas Accessibility Standards (TAS) took effect. With this update, the definition of “Alteration” was expanded to including resurfacing of the circulation path. Depending on the size and location of your project, a flooring replacement may necessitate accessibility upgrades in other parts of the building. Speak with your project manager early about how TAS requirements might impact your project.

SSC Facilities Services provides the following:

• Maintenance
• Custodial
• Grounds
• Construction (EDCS)

Utilities & Energy Services provides the following:

• Utility Services (meter hookups, locates, leak repair, solid waste & recycling)Energy Services (hot/cold calls, HVAC scheduling, building automation)
• Energy Stewardship (energy/water conservation & efficiency improvement)

Service is requested through AggieWorks, an online work request system. Requests submitted through AggieWorks are reviewed by staff members and assigned to the appropriate departments  in Facilities Services and/or Utilities & Energy Services (UES).

If your request is a fire, police or health emergency, please dial 911 (9-911 from a campus phone).

If your request requires an immediate response, please call the Communications Center at 979-845-4311. Examples of Facilities Services and Utilities & Energy Services requests that require immediate attention are: electrical failure or malfunction, gas leaks, glass replacement affecting safety or security, excessive hot/cold conditions, plumbing leaks or floods, roof leaks, or door/lock malfunctions affecting safety or security.

AggieWorks uses TAMU Central Authentication Service (CAS). You will need to have a TAMU NetID and password to submit a request. For more information about obtaining a NetID, contact the Aggie Account Gateway.

Turnaround time for service requests can vary widely depending upon the nature of the request and the current workload within the responsible Facilities Services or UES department. Situations that require an immediate response such as an overflowing toilet or a problem that could affect the safety or health of building occupants are handled the same day they are reported. Routine requests may take several days or weeks and are prioritized on the degree of severity. There is an option on the AggieWorks request to notify the AggieWorks Center of the priority of your request and any deadlines that may apply to completion of the work.

The status of a work request can be tracked on AggieWorks by clicking on the TRACK tab.  If you need more information, you may contact the AggieWorks Center at tamuaggieworks@sscserv.com or 979-458-5500. The AggieWorks Center staff will research your question and respond.

Official building names and numbers may be found on the TAMU Facilities Coordination website.

The AggieWorks Center is open from 8:00 a.m. to 5:00 p.m., Monday through Friday, although maintenance staff work different hours depending upon the need.  If the situation requires an immediate response, e.g., overflow, leak, lack of cooling/heating, or power, etc., please call the Communications Center at 979-845-4311.  If the request is routine, submit a request through AggieWorks and it will be reviewed the next business day.

If your request requires an immediate response, please call the Communications Center at 979-845-4311. Examples of Facilities Services and Utilities & Energy Services requests that require immediate attention are: electrical failure or malfunction, gas leaks, glass replacement affecting safety or security, excessive hot/cold conditions, plumbing leaks or floods, roof leaks, or door/lock malfunctions affecting safety or security.

The AggieWorks Center phone number is 979-458-5500. They will be glad to assist you during regular business hours (Monday through Friday 8:00 a.m. to 5:00 p.m.). After regular business hours and on weekends, you may call the Communications Center at 979-845-4311.

Main office numbers:

Custodial Services 979-845-3615

EDCS 979-845-5317

Grounds 979-458-5533

For Maintenance, you can reference the Resources Tab and look under Maintenance Zones for contact numbers.

The AggieWorks Center needs to obtain as much information as possible to pass onto the personnel responding to the request. There are many different service personnel with various areas of expertise. The more information we can provide to them, the more efficiently we can respond.

Maintenance personnel are typically on campus from 8:00 a.m. – 4:30 p.m. Monday through Friday. The Communications Center is staffed 24/7, 365 days a year and will contact on-call personnel for any situations that require an immediate response. Other requests submitted after business hours to the Communications Center will be reviewed the following business day by the AggieWorks Center staff.

If you see something that needs repair in a university building, we’re here to help. Facilities Services and UES services include the following:

·         Repair lighting and other electrical systems

·         Repair cooling and heating systems to provide comfortable environment

·         Maintain and repair water distribution systems that serve plumbing fixtures and heating/cooling systems

·         Maintain and repair building pumps, fans, motors, filters and fan belts

·         Repair doors, windows, roofs, and building exteriors

·         Repair and paint walls and replace flooring

·         Test, inspect and maintain building fire alarms and sprinkler systems

You may also submit a request for:

·         Leaks – either inside or outside

·         Lights that are out – either inside or outside

·         Broken or malfunctioning windows or window blinds

·         Broken classroom clocks, podiums, desks, chairs

·         Disability access/ADA compliance

·         Graffiti

·         Keyboard trays

·         Landscaping or irrigation

·         Access control including locks, keys and automated access

·         Malfunctioning elevators

·         Malfunctioning electrical outlets, missing outlet covers

·         Masonry problems (sidewalks, paving)

·         Noisy or squeaky ventilation

·         Pest sightings and control

·         Recycling pickup

·         Signage, including office sign inserts

·         Spills and stains requiring cleaning

When you submit a request through AggieWorks you will be asked to provide information about the nature of the request, location, and any additional information that will assist the AggieWorks Center in expediting your request.

Utilities and Energy Services (UES) operates and maintains an extensive building automation system (BAS) that regulates and controls cooling, heating and lighting in over 19 million gross square feet. The BAS has been installed in most buildings on campus and utilizes both the Direct Digital Control (DDC) and pneumatic control systems. The DDC system gives technicians the ability to remotely ‘see’ conditions in your building and make adjustments, whereas the pneumatic system usually requires a technician visiting your work area. Regardless of type, UES can help solve any temperature issue you may have. To report a temperature problem, please submit a request through AggieWorks.

The temperature standard for cooling is 75 Fahrenheit (during occupied times) and 85 Fahrenheit (unoccupied). The temperature standard for heating is 70 Fahrenheit (occupied) and 60 Fahrenheit (unoccupied). Target temperatures are +/- 2 F. Some thermostats can be adjusted, but should be maintained within the target range.  If your space is uncomfortably hot or cold, please submit a request through AggieWorks.

You may submit a request through AggieWorks.

Requests for interior painting are prioritized on a “worst case first” basis, due to limited resources. Painting requests for a color change or minor flaws must be accompanied by an account number to pay for the effort.

Submit a request through AggieWorks.

Generally, maintenance is defined as the routine upkeep of existing property, facilities or building components to keep them in good operational condition. Facilities Services performs planned, preventive and deferred maintenance. Maintenance can include but is not limited to upkeep of: flooring, wall finishes, doors and door hardware, drinking fountains, restroom components, HVAC and electrical outlets, lights, windows, roofs, etc. Facilities Services also performs custodial and landscape maintenance.

Construction/Renovation includes new building construction or a major repair, reconstruction, remodel, rehabilitation, restoration or alteration of an existing facility.

Contact the AggieWorks Center at tamuaggieworks@sscserv.com if you have questions regarding your project and classification of the work.

No, departments are not authorized to accomplish construction, renovation and/or rehabilitation work per: TAMU University Rules 25.07.99.M2, President’s Delegation of Authority for Contract Administration; and 51.04.01.M1, Delegation of Authority on Construction Projects

This information along with physical building address is also available on the interactive Aggie map at

http://aggiemap.tamu.edu/

Departments are not authorized to accomplish construction, renovation and rehabilitation work per TAMU University Rules 25.07.99.M2, President’s Delegation of Authority for Contract Administration and 51.04.01.M1, Delegation of Authority on Construction Projects

Facilities Services can simplify the process for you through the use of in-house painters or contract painters to ensure the least disruption to your University business functions and to protect the health and safety of building occupants. Facilities Services personnel will coordinate any required asbestos and lead inspections, ensure substrates are properly prepared/primed and also ensure the proper paints and coatings specified for use comply with current indoor air quality regulations.

Some of the more common project information that may be required during development of the construction drawings and specifications is listed below. This list is not all inclusive, and is presented to assist you with gathering information that may be required depending on the specific nature of your project.

• Council for the Built Environment approval (if required; provide link to CBE website)
• Schedule and budget constraints
• Descriptions of functions or activities of each work center (hours of operation, shifts per day, days per week, number of people per shift, number of people per classroom, office areas and laboratories, etc.).
• Chemical Lists. List process services or chemicals used in your operations (e.g., vacuum systems, compressed air, nitrogen, de-ionized water, liquid oxygen, etc.). Include special air quality, temperature, pressure and flow rate requirements (if known).
• Fume Hood Requirements
• Electrical, plumbing and HVAC requirements for departmental equipment (manufacturers descriptive data)
• Hazardous waste generated; solid, liquid or gas.
• Special accreditation requirements (e.g. AAALAC)
• Requirements for special controlled environments and special/level of security needs for these areas (e.g. vaults, biological safety level laboratories, fuel laboratories, etc.).
• Identify areas requiring special shielding (e.g., radiation, x-ray, laser, magnetic fields, etc.).
• Special acoustic performance requirements.
• Vibration isolation requirements for each specific area and piece of equipment.
• Unusual floor loads (e.g. heavy equipment, library and file storage areas, forklift areas, safes, vaults, etc.).
• Clear span and height requirements.
• Special thermal performance requirements for temperature and relative humidity (average and tolerance range) for each area. State whether centralized or decentralized control is required.
• Special air quality requirements, in terms of ventilation rate, overpressure, or maximum particulates.
• Special air filtration, heating, ventilation, and air conditioning requirements. Provide equipment loads (heat rejection rate) that will impact air conditioning requirements and known ventilation or exhaust rates for specialized equipment.
• Special lighting performance requirements and any special electrical system needs like explosion proof fixtures, or unusual mounting height requirements.
• Earth grounds, dedicated equipment ground requirements, and acceptable resistance to ground.
• Special receptacle requirements (e.g., types, quantities, locations) include description; NEMA type and manufacturers model number.
• Special power requirements.
• Special task lighting requirements.
• Special lightning, surge and static electricity requirements.

Your project will be assigned a Project Manager that you may contact.  Additionally, the client and stakeholders will have access to the project information through the project management software, e-Builder.

Sometimes individuals make a comparison with costs they have experienced in their own homes or private “non-institutional” construction. Construction and renovation in State owned public facilities may cost more depending on the projects scope and requirements. The projects scope and requirements many times “trigger” an array of Federal and State codes, regulations, standards and statutory requirements that govern construction on campus.

Typically when off-campus contractor pricing is compared to Facility Services pricing there are three major factors that can make off-campus pricing seem artificially low. (1) Contractors invited to do work on state property must meet minimum requirements for insurance and bonds (depending on the projects construction cost) and pay their workers mandated prevailing wage rates. (2) Many times the scope of work used in the comparison is not equal. An example can include the requirement for institutional grade building materials (that usually must last for decades) in lieu of residential or commercial grade materials. (3) Requirements to meet life safety/building codes and accessibility laws mandated for State owned public facilities. Other factors that tend to escalate contractor costs for work on campus include: restrictions on which days (or hours) work can be accomplished; phasing requirements, compressed construction schedules, limited space for staging and vehicular access to job sites and additional protection measures to provide a safe environment for the students, faculty and staff.

Listed below are a few regulations, guidelines and laws that influence the cost of construction on campus:

• NFPA 101, Life Safety Code (National Fire Protection Association) – Means of egress, fire barriers, interior finish, exit lighting. (Texas Administrative Code, Title 28, Chapter 34)

• IBC (International Building Code; International Code Council) – Minimum building code requirements.

• State Energy Conservation Office (SECO) and ASHRAE (American Society of Heating, Refrigerating, and Air Conditioning Engineers) – State Energy Conservation Design Standard (ASHRAE 90.1), air changes and fresh air requirements.

• The State requires any public construction project estimated to exceed $8,000, and involves electrical or mechanical engineering, to be designed by a Texas Licensed Professional Engineer (P.E.). A P.E. is also required when public money is involved but electrical or mechanical engineering is not required and the contemplated expenditure for the project exceeds $20,000. Also included are other buildings having more than one story, buildings that contain a clear span between supporting structures greater than 24 feet on the narrow side; and single story buildings having a total floor area over 5,000 square feet. A P.E. must also provide construction observation. (Reference the Texas Engineering Practice Act).

• The State requires any public project used for education, assembly or office occupancy exceeding $100,000 for new construction or $50,000 for renovation (that alters or adds to an existing state owned building and involves removal, relocation, or addition of a wall or partition or the alteration or addition of an exit) be designed by an Architect licensed in the State of Texas. The architect must also provide construction observation. (refer to Texas Administrative Code, Title 22, Part 1, Chapter 1)

• All construction, renovations or modifications, in whole or in part, to any state-owned facility are subject to compliance with the Texas Accessibility Standards (TAS). Projects estimated to cost $50,000 or more are also required to have plans and specifications submitted to the State for review and a post construction inspection to ensure compliance must be performed by a State licensed Registered Accessibility Specialist (R.A.S.)

Facilities Services maintains facilities on the Texas A&M University Campus in College Station, Texas, the RELLIS Campus in Bryan, Texas. Facilities Services also manages design and construction of new construction and renovation projects with a budget less than ten million dollars. Additionally, Facilities Services provides custodial, landscape, and maintenance services for the Texas A&M University Campus and RELLIS Campus.

The Facilities Planning and Construction Department is a Texas A&M University System Office and manages design and construction of new construction and renovation projects for eleven universities, seven state agencies and one Health Science Center in the Texas A&M University System. Generally these are Capital projects with budgets greater than ten million dollars.

Custodial tasks include floor cleaning, vacuuming, emptying trash, restroom disinfecting and restocking, dusting, white board and chalkboard cleaning, inside entry glass, etc, and all tasks are completed on a specific schedule

Submit a request through the AggieWorks request system with an account number for funding.

If you have any cleaning issues or questions about Custodial Services, please call the main Custodial office at 845-3615 or you may contact the specific Custodial Supervisor for your facility. You may locate the contact by Building name here.

Custodial services will clean interior windows on first at a reachable height. . If you have a request for window cleaning, please submit it through Aggieworks. If Custodial Services is unable to perform the work in-house, someone will assist you with contracting with an outside service.

Requests for custodial services to support an event may be submitted through Aggieworks. Please allow at least two (2) weeks notice for adequate scheduling and billing.

If additional mats are needed, you may submit a request through Aggieworks.  There may be an additional charge for these mats.

Custodial staff members are instructed NOT to move personal items and effects on work surfaces and adjacent areas. Many such items have tremendous sentimental if not monetary value, and may even be irreplaceable. Despite the best care and attention, accidents can and do happen. If you would like work surfaces dusted, please contact the specific Custodial Supervisor for your facility to schedule the work. You may locate the contact by Building name here.

Shop rates are the rates charged for billable time and may be found here. Most UES services for basic responses are included in the utility commodity rates that are billed directly to customers. The hourly shop rates are only charged for billable work.

Monthly invoices are available by clicking on the Reports tab on Aggieworks. Please note you will need Reporting access to view the reports.

University employees with FAMIS access are automatically granted the ability to view the reports.

Monthly invoices are available the first business day after the billing cycle. Billing cycles for the fiscal year may be found here.

If charges have been billed for a work order, the department will need to contact FMO to reallocate the charges to a different account number.

Routine maintenance service is provided to most campus buildings at no cost to the building users. On-going maintenance is defined by the Texas Higher Education Coordinating Board as “routine upkeep to include, but not limited to, the lubrication of moving parts, checking electrical systems, and patching of roofs.” Examples of routine maintenance are changing light bulbs, repairing dripping faucets, or changing air filters on heating/air conditioning systems. Examples of chargeable or non-routine work include installing an additional electrical outlet, re-keying an office door, specialized cleaning or any work performed for an auxiliary.

Generally, Facilities Services is funded to maintain components of E&G facilities that could be used by any academic or administrative department if the facility were to change hands. If the equipment or work in question does not meet this test then it is the department’s responsibility to pay for the particular service. E&G space is defined by the Texas Higher Education Coordinating Board as “space used for teaching, research, or the preservation of knowledge, including the proportional share used for those activities in any building or facility used jointly with auxiliary enterprise, or space that is permanently unassigned.” University E&G space is supported by state appropriations.

UES calculates utility commodity rates annually and charges customers monthly for commodities based on actual consumption, space allocation, and approved cost recovery rates. Auxiliary enterprises (such as Res Life, Athletics, Transportation, etc.) and Agencies (such as TEES, TEEX, HSC, etc.) are directly billable.

There are a variety of facilities and equipment within E&G buildings that are excluded from Facilities Services funding. These exclusions include, but are not limited to, the following: laboratories and associated equipment, inventoried equipment, carpeting and draperies, and movable classroom seating. Also excluded from Facilities Services funded services are facilities with other sources of funds, or self-supporting enterprises, such as residence halls and auxiliaries.

If the above guidelines do not address your particular situation or a more detailed explanation is desired, please contact the AggieWorks Center at tamuaggieworks@sscserv.com or 458-5500.

Please contact the AggieWorks Center at tamuaggieworks@sscserv.com or 458-5500.

In addition to the services supported by Facilities Services budget, other services are available for hire. This type of work can be performed with in-house labor or through other resources. Examples of these departmental services include routine or special maintenance service to non-E&G facilities, alterations and improvement work in laboratories and associated equipment maintenance and repair, departmental inventoried equipment and maintenance and repair or replacement of carpeting and draperies.

Please report unnecessary or wasteful use of energy, water, or other natural resources with a work request to the AggieWorks Center during regular work hours and to the Communication Center after regular hours.

Submit a request through AggieWorks. However, if the situation is an urgent safety issue, contact the Communications Center at 979-845-4311

Please contact the Communications Center at 979-845-4311.

Please contact the Communications Center at 979-845-4311.

All work requests will be prioritized by the Work Order Control Center according to the nature of the problem. The purpose of the Work Request Priority Guidelines is to:

• Provide a system to prioritize the use of limited staff and financial resources.
• Provide fair and equitable treatment of all customers.
• Allow the orderly, timely and efficient accomplishment of facilities work.

When a work request is received at the AggieWorks Work Control Center Help Desk, it is assigned to one of four (4) priority levels. Within each priority level, work is assigned primarily on a first-in, first-out basis, subject to efficient coordination of work and availability of parts. As requests are received, they will be scheduled according to the following priorities: Priority 1 / High, Priority 2 / Medium, Priority 3 / Low and Priority 4 / Scheduled.

PRIORITY 1 / HIGH: Emergencies are situations which pose an immediate threat to personal health or safety or of major damage to buildings, equipment, or other property. Emergencies are immediately assigned to the responsible trades technician or supervisor. Off-hours emergencies are referred to the Communications Center, who will notify the on-call technician or others as appropriate for the situation. Generally, response time should be expected to be within 1 hour, depending on the nature of the request. The following problems are classified as emergencies:

1. Smoke or natural gas smells
2. Hazardous material spills
3. Loss of water in residence halls or kitchen
4. Exposed live electrical wires
5. Major water leaks
6. Compromised security of buildings
7. Power outage in occupied buildings
8. Stopped up shower or sink in residence halls
9. Clogged toilet, except where it is one of several
10. Non-functioning cooler or freezer with perishable products
11. Situations that interfere with building entrance or egress
12. Shattered windows
13. Conditions that immediately affect an academic, administrative, or research service in progress, the nonresolution of which would require the activity to stop. For example, an outlet without power (where only one is available), inoperable doors, non-operating elevators.

PRIORITY 2 / MEDIUM: Work orders considered to be important in nature but not urgent or an emergency. These will be completed within 2-5 working days of submission. Priority 2 work orders for the residence halls and kitchen will take precedence over others of the same priority.

1. Conditions that represent a potential safety or health hazard — danger, damage, or breakage that is not an immediate hazard but could become so with continued use or stress. For example, a loose handrail, loose doorknob, damaged stair tread, or cracked door glass (could move to high, depending on location and risk of danger).
2. Nuisance conditions that do not require extensive work but which, if not remedied, would reflect poorly on Facilities Operations – for example, paint offensive graffiti, follow-up of one trade’s work by another trade, etc.
3. Valid, dated requests by customers, which must be completed by a certain date.
4. Debris or garbage accumulations.
5. Work that can be worked into existing schedules.
6. Student Damage Work Orders.

PRIORITY 3 / LOW: Tasks that do not pose a threat to life, property, research, or of serious disruption to the operation of the University. These requests are put in the job queue and are processed in the order in which they are received. Large-scale work requests are treated as projects; they may require several months to complete. Small repairs are normally done within 5-7 days of being put into the job queue, but availability of materials and unforeseen problems could delay completion. Jobs related to specific events require adequate lead time to be completed on the date requested.

1. Work that represents most routine maintenance.
2. Resolution of “temporary fixes.”
3. Work identified by building surveys, tours, or area coordinators, other than long-range or major improvements.
4. Something to beautify and/or enhance the higher education experience. There is not risk of physical harm or immediate infrastructure deterioration. Minimal negative consequences for not completing it.

PRIORITY 4 / SCHEDULED Priority is assigned to requests by schedule for a variety of reasons. Examples of these are work which is important, but which may not qualify as urgent, work requiring special scheduling or coordination e.g., repairs to classrooms; event set-ups. Generally, responses are scheduled with appropriate TAMU personnel.

1. Work that represents improvements or additions to facilities such as building shelves, installing air-conditioning units or work covered by most service requests.
2. Work that requires outside vendors, contractors, or procurement of materials (not off-the-shelf items).
3. Work that requires a coordinated and planned schedule between a client and shop(s).
4. Work that can be programmed for the next season.
5. Work that can be scheduled for periods between semesters.
6. Work that has been identified in advance but cannot be done at the time of identification because the affected facilities or space is in use.
7. Jobs that require several shops and long-range planning.

Any request for facilities modification, renovation or change in use may be assigned to the Engineering Design and Construction Services Department and placed in the requested project queue, depending on the time and funding level required. The requestor will be notified within 5 days of assignment to a project manager.

The Facilities Department is committed to an extensive Preventive Maintenance (PM) program. The PM program utilizes a computer database to generate work orders for inspections, lubrications and minor adjustments to critical equipment throughout the campus comprising the major building systems, including; lighting, plumbing, pumping, and environmental systems. The purpose of the PM program is to reduce breakdowns, increase the useful life of equipment and provide the comfortable and safe environment that staff, faculty and students have come to expect. While mostly unnoticed, the PM program is an integral part of Facilities’ services and helps reduce trouble calls. Generally, the same facilities staff that complete PM tasks also respond to work requests.

If an elevator is not operating and someone is inside, please contact the Communications Center at 979-845-4311. For all other elevator repair request, please submit through AggieWorks.

The University has a key control program. Generally, a key must be requested by an employee that has been given key authorization for your department or work area. If you have key authorization submit a request through AggieWorks.

If you are locked out due to locking a key inside of the office, contact the building proctor.  If you cannot gain access to a room due to not having a key, submit a request through AggieWorks.  If you cannot gain access after hours, contact the Communications Center at 979-845-4311.

Immediately contact the key representative for the department. 

The cost of the key depends on the type of key, all keys range from $2 to $5, this applies to duplicate keys as well.

All requests for building keys must be submitted through AggieWorks.

All requests need to go through AggieCard at the General Services Complex.

Submit a request through AggieWorks.

All work requests will be prioritized by the Work Order Control Center according to the nature of the problem. The purpose of the Work Request Priority Guidelines is to:

• Provide a system to prioritize the use of limited staff and financial resources.
• Provide fair and equitable treatment of all customers.
• Allow the orderly, timely and efficient accomplishment of facilities work.

When a work request is received at the AggieWorks Work Control Center Help Desk, it is assigned to one of four (4) priority levels. Within each priority level, work is assigned primarily on a first-in, first-out basis, subject to efficient coordination of work and availability of parts. As requests are received, they will be scheduled according to the following priorities: Priority 1 / High, Priority 2 / Medium, Priority 3 / Low and Priority 4 / Scheduled.

PRIORITY 1 / HIGH: Emergencies are situations which pose an immediate threat to personal health or safety or of major damage to buildings, equipment, or other property. Emergencies are immediately assigned to the responsible trades technician or supervisor. Off-hours emergencies are referred to the Communications Center, who will notify the on-call technician or others as appropriate for the situation. Generally, response time should be expected to be within 1 hour, depending on the nature of the request. The following problems are classified as emergencies:

1. Smoke or natural gas smells
2. Hazardous material spills
3. Loss of water in residence halls or kitchen
4. Exposed live electrical wires
5. Major water leaks
6. Compromised security of buildings
7. Power outage in occupied buildings
8. Stopped up shower or sink in residence halls
9. Clogged toilet, except where it is one of several
10. Non-functioning cooler or freezer with perishable products
11. Situations that interfere with building entrance or egress
12. Shattered windows
13. Conditions that immediately affect an academic, administrative, or research service in progress, the nonresolution of which would require the activity to stop. For example, an outlet without power (where only one is available), inoperable doors, non-operating elevators.

PRIORITY 2 / MEDIUM: Work orders considered to be important in nature but not urgent or an emergency. These will be completed within 2-5 working days of submission. Priority 2 work orders for the residence halls and kitchen will take precedence over others of the same priority.

1. Conditions that represent a potential safety or health hazard — danger, damage, or breakage that is not an immediate hazard but could become so with continued use or stress. For example, a loose handrail, loose doorknob, damaged stair tread, or cracked door glass (could move to high, depending on location and risk of danger).
2. Nuisance conditions that do not require extensive work but which, if not remedied, would reflect poorly on Facilities Operations – for example, paint offensive graffiti, follow-up of one trade’s work by another trade, etc.
3. Valid, dated requests by customers, which must be completed by a certain date.
4. Debris or garbage accumulations.
5. Work that can be worked into existing schedules.
6. Student Damage Work Orders.

PRIORITY 3 / LOW: Tasks that do not pose a threat to life, property, research, or of serious disruption to the operation of the University. These requests are put in the job queue and are processed in the order in which they are received. Large-scale work requests are treated as projects; they may require several months to complete. Small repairs are normally done within 5-7 days of being put into the job queue, but availability of materials and unforeseen problems could delay completion. Jobs related to specific events require adequate lead time to be completed on the date requested.

1. Work that represents most routine maintenance.
2. Resolution of “temporary fixes.”
3. Work identified by building surveys, tours, or area coordinators, other than long-range or major improvements.
4. Something to beautify and/or enhance the higher education experience. There is not risk of physical harm or immediate infrastructure deterioration. Minimal negative consequences for not completing it.

PRIORITY 4 / SCHEDULED Priority is assigned to requests by schedule for a variety of reasons. Examples of these are work which is important, but which may not qualify as urgent, work requiring special scheduling or coordination e.g., repairs to classrooms; event set-ups. Generally, responses are scheduled with appropriate TAMU personnel.

1. Work that represents improvements or additions to facilities such as building shelves, installing air-conditioning units or work covered by most service requests.
2. Work that requires outside vendors, contractors, or procurement of materials (not off-the-shelf items).
3. Work that requires a coordinated and planned schedule between a client and shop(s).
4. Work that can be programmed for the next season.
5. Work that can be scheduled for periods between semesters.
6. Work that has been identified in advance but cannot be done at the time of identification because the affected facilities or space is in use.
7. Jobs that require several shops and long-range planning.

Any request for facilities modification, renovation or change in use may be assigned to the Engineering Design and Construction Services Department and placed in the requested project queue, depending on the time and funding level required. The requestor will be notified within 5 days of assignment to a project manager.

The Facilities Department is committed to an extensive Preventive Maintenance (PM) program. The PM program utilizes a computer database to generate work orders for inspections, lubrications and minor adjustments to critical equipment throughout the campus comprising the major building systems, including; lighting, plumbing, pumping, and environmental systems. The purpose of the PM program is to reduce breakdowns, increase the useful life of equipment and provide the comfortable and safe environment that staff, faculty and students have come to expect. While mostly unnoticed, the PM program is an integral part of Facilities’ services and helps reduce trouble calls. Generally, the same facilities staff that complete PM tasks also respond to work requests.