All work requests will be prioritized by the Work Order Control Center according to the nature of the problem. The purpose of the Work Request Priority Guidelines is to:
- Provide a system to prioritize the use of limited staff and financial resources.
- Provide fair and equitable treatment of all customers.
- Allow the orderly, timely and efficient accomplishment of facilities work.
When a work request is received at the AggieWorks Work Control Center Help Desk, it is assigned to one of four (4) priority levels. Within each priority level, work is assigned primarily on a first-in, first-out basis, subject to efficient coordination of work and availability of parts. As requests are received, they will be scheduled according to the following priorities: Priority 1 / High, Priority 2 / Medium, Priority 3 / Low and Priority 4 / Scheduled.
